L3 Dedicated Support Plans

ServerHealers L3 Dedicated Technical Support Plans

L3 Dedicated Tech

‣ L3 tech will work for you.

‣ 8 hours a day, 5 days a week.

‣ 160 hrs/month (20 days/month).

‣ Flexible timings (any contiguous 8 hrs).

‣ Right plan if you need an agent at specific times during the day.

‣ Eg - Night time server administrator.

‣ Unlimited number of tickets.

‣ L1, L2 and L3 level support.

‣ Administration and pre-sales support.

‣ White label service.

L3 Dedicated Daily

‣ $3000 is the actual price. 2.5% lifetime discount applied!

‣ L3 techs will work for you.

‣ 8 hours a day, 7 days a week.

‣ 240 hrs/month (30 days/month).

‣ Flexible timings (any contiguous 8 hrs).

‣ Right plan if you need an agent on all days of the week.

‣ Eg - An expert to give best in class technical support on all days.

‣ Unlimited number of tickets.

‣ L1, L2 and L3 level support.

‣ Administration and pre-sales support.

‣ White label service.

L3 Dedicated 24x7

‣ $6000 is the actual price. 5% lifetime discount applied!

‣ L3 techs will work for you.

‣ 24 hours a day, 7 days a week.

‣ 720 hrs/month (30 days/month).

‣ Assured 24/7 availability.

‣ Right plan if you need an agent round the clock.

‣ Eg - Night time server administrator.

‣ Certified technicians.

‣ Unlimited number of tickets.

‣ L1, L2 and L3 level support.

‣ Administration and pre-sales support.

‣ White label service.

Dedicated Team Manager

‣ $2000 is the actual price. 10% lifetime discount applied!

‣ L3 dedicated team manager will work for you.

‣ 8 hours a day, 5 days a week.

‣ 160 hrs/month (20 days/month).

‣ Flexible timings (any contiguous 8 hrs).

‣ Will do all tasks of an "L3 Dedicated Tech". Also other tasks that comes beyond normal technical support boundaries.

‣ Conduct additional training for your team.

‣ Research and development.

‣ Team management and reporting.

‣ Generate additional QA and performance reports.

‣ Market study.

‣ White label service.